This Privacy Policy applies to rattanwhisper.shop (hereinafter referred to as “this Website”). This Website primarily provides online sales services for products related to Home Fragrance & Ambient Lighting.
Due to sustained financial losses incurred during our operations, this Website is currently implementing a loss-making clearance strategy for its remaining inventory. During this operational phase, we continue to prioritize the security of user information and protect customer privacy in accordance with applicable laws and regulations.
Information Collection
As you use this Website, we may collect the following types of information:
- Basic identity information (e.g., name)
- Contact information (e.g., email address, phone number)
- Shipping address information
- Order and transaction-related information
- Website usage data (e.g., browsing history, Cookies)
Purposes of Information Use
The information we collect may be used for the following purposes:
- To process and fulfill orders
- To provide logistics, delivery, and after-sales services
- To send order confirmations and updates
- To improve website operations and user experience
- To prevent fraud or illegal activities
Information Sharing
We do not sell, rent, or trade your personal information.
Where necessary, your information may be shared with the following third parties:
- Logistics service providers (for order delivery)
- Payment processing institutions (to complete transactions)
- Regulatory authorities (as required by law)
Use of Cookies
This Website may use Cookies or similar technologies to:
- Enhance the website browsing experience
- Record user preferences
- Analyze website traffic and performance
Users may disable Cookies through their browser settings; however, doing so may affect the proper functioning of certain features.
Data Security
We implement reasonable technical and administrative measures to protect the security of user information, including:
- Encrypted data transmission
- Secure server storage
- Access control mechanisms
However, as internet transmission cannot be guaranteed to be 100% secure, we cannot promise absolute security.
Data Retention
We retain user data only for as long as is necessary to fulfill the purposes outlined above, or for the duration required by law.
Note on Clearance Operations
As we are currently in an inventory optimization phase following a period of sustained financial losses, this Website is conducting a loss-making clearance sale on select items. This operational status does not affect our user privacy protection standards; we continue to manage and protect user information in accordance with our standard Privacy Policy.
User Rights
In accordance with applicable laws, users may request to:
- Access their personal data
- Correct inaccurate data
- Request the deletion of personal data (to the extent permitted by law)
Contact Information
If you have any questions regarding this Privacy Policy, you may contact us via the following methods:
- Email: nayda.ruiz@rattanwhisper.shop
- Phone: 413-523-6513
- Address: 92 Freedom St, Chicopee, MA 01013
Policy Updates
This Privacy Policy may be updated periodically. Any updates will be posted on this page, and users are encouraged to review it regularly.